Help Center
Help Center
Find answers, tutorials and troubleshooting guides for the Mango360 platform.
Found: 19
Getting Started
2 articlesSet up your account, learn the interface and publish your first 360° tour.
How do I create an account and set up my workspace?Create your Mango360 account, confirm the e-mail, name the workspace and set defaults before you upload your first panorama.How do I create my first tour?Create a project, upload a 360° panorama, wait for the background processing and see the scene in the viewer in minutes.
Tour Builder
3 articlesCreate tours, connect scenes, manage panoramas and organise your projects.
How do I add scenes and change their order?Upload more panoramas, drag scenes in the list, group them by floor and choose which scene visitors see first.How do I import a tour from a JSON package?Move an existing Mango360 tour between workspaces, restore a backup or start from a shared template with a JSON package.Can I use 3D model scenes in a tour?Attach a GLB model to a scene, place it in the viewer and connect it to panoramas with the hotspots you already use.
Hotspots & Media
2 articlesAdd hotspots, embed media, configure overlays and call-to-action elements.
How do I add hotspots to a scene?Place scene links, info hotspots, CTA buttons and lead forms on a panorama, then fine-tune their size, colour and position.How do I embed video and audio in a hotspot?Add a media hotspot, point it at an MP4, a YouTube or Vimeo page, or play an audio track inside the tour.
Publishing & Sharing
3 articlesEmbed codes, share links, QR codes, website integration and CMS compatibility.
How do I publish a tour and share a link?Move a draft to an immutable published version, then share the tour by link, QR code or embed code on any website.How do I embed a tour on my website?Copy the iframe snippet, paste it into WordPress, Tilda, Webflow, Bitrix or plain HTML, and steer the player with URL parameters.How do I protect a tour with a password?Make a tour private, set a password, restrict it to a domain allow-list and keep the shared link safe for clients.
Lead Forms & Analytics
2 articlesSet up lead capture, view analytics, track engagement and export data.
Branding & Customization
2 articlesLogos, colours, watermarks, white-label setup and the appearance of your tour.
How do I change the branding of my tour?Set the logo, accent colour, watermark and interface language once, then apply the same look to every tour in the workspace.How do I add my logo and accent colours?Upload a logo file, choose a single accent colour and check the result in the preview before you publish the tour.
Billing & Account
2 articlesPlans, upgrades, payment methods, invoices and account management.
How do I change my plan or billing details?Upgrade or downgrade between Free, Pro and Business, update the payment method and download invoices for your finance team.How do I invite a teammate to my workspace?Send an e-mail invitation, assign the Owner, Admin or Editor role and review what each teammate changed in the audit log.
Troubleshooting
3 articlesCommon issues, image upload problems, embed errors and performance optimisation.
How do I fix blurry or distorted panoramas?Solve stretched horizons, soft images and broken stitches by checking the source file, the 2:1 ratio and the stitching software.Why does the tour not load in my iframe?Fix a blank embed frame by checking the allow-list, the frame attributes, mixed content and the content security policy.Why did my upload fail or get stuck?Fix failed panorama uploads and stalled processing by checking the file size, the format, the ratio and the connection.
Frequently asked questions
What is a 360 virtual tour?
A 360 virtual tour is an interactive online experience that lets viewers explore a physical space through panoramic images. They can look around, move between rooms, and interact with hotspots containing additional info, photos, or videos.
What do I need to create a tour?
You need 360° panoramic images of your space. You can shoot them with a 360 camera, a smartphone with a panorama app, or a DSLR with a panoramic tripod head. Then upload them to our platform and build your tour.
Can I create a tour without coding?
Yes. Our visual builder requires zero coding. You upload images, connect scenes, add hotspots and publish — all through a drag-and-drop interface.
Can I embed the tour on my website?
Absolutely. We provide an embed code (iframe) that works with any website builder or CMS — WordPress, Tilda, Webflow, Bitrix, React, or custom HTML.
Do you support floor plans?
Yes. You can upload a floor plan image and link specific areas on it to your tour scenes, giving visitors a spatial overview and quick navigation.
Can I add hotspots, videos and links?
Yes. Hotspots can contain text, images, video, external links, or trigger navigation between scenes. You can also add call-to-action overlays.
Is there a free plan?
Yes. The free plan gives you one published tour, up to 200 MB of storage and 1,000 tour views per month. No credit card required.
What are the limits of the free plan?
The free plan includes one published tour, up to 10 scenes and 20 hotspots per tour, 200 MB of storage, 1,000 tour views per month, one workspace seat, and password-protected or unlisted tours.
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